Terms of Service

Last Updated: August 6, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between your business entity ("Client," "you") and Preratech LLC ("Company," "we," "us," or "our") regarding your access to and use of our "IT Expert On Demand" professional IT support services (the "Services").

By requesting or using our Services, you represent that you are authorized to bind your organization and that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

2. Description of Services

We provide remote and on-site IT support for U.S. businesses. Typical Services include advanced troubleshooting, infrastructure and server support, cloud platform configuration, network engineering, and cybersecurity incident response. On-site availability is subject to engineer scheduling, location, and your pre-approval of travel-related costs.

3. Client Responsibilities

To receive the Services, you agree that:

• Authorized Representative: You are an authorized representative of your organization and can grant access and approve work and costs.
• Access to Systems: You will provide timely access to systems, networks, logs, and environments needed to perform the Services, solely for the purpose of remediation.
• Data Backup: You will maintain complete, recent backups of systems and data prior to work that could affect production environments.
• Safe Workplace: For on-site visits, you will provide a safe and accessible work environment.

4. Engagements, Scheduling & Cancellations

Service engagements may be scheduled by phone or email. We will communicate realistic timelines and make commercially reasonable efforts to meet urgent needs.

For on-site engagements, if you cancel after an engineer has been dispatched or travel costs have been incurred, a cancellation fee will apply and you will be responsible for pre-approved expenses.

5. Payments, Fees, and Guarantee

• Rates and Quotes: We will provide written estimates for your approval before work begins, including hourly rates, on-site fees, and any emergency or after-hours rates.
• Payment: Payment is due upon completion each day unless otherwise agreed. We accept corporate cards via Stripe and can arrange bank transfers.
• "We Resolve It, or You Don't Pay" Guarantee: Our guarantee applies to labor for the approved scope. If we cannot diagnose the issue or provide a clear, actionable resolution path for the approved scope, you will not be charged the full service rate for labor.
• Minimum Base Rate: A non-refundable minimum base rate of $15/hour per engineer applies to all engagements to cover resource allocation and initial analysis. The full service rate is charged only upon successful resolution of the approved scope.
• Expenses: All pre-approved expenses for on-site engagements (travel, accommodation, food, transport) are your responsibility and are excluded from the guarantee.
• Exclusions: The guarantee does not cover costs for hardware, software, licenses, or third-party services; inherently uncertain outcomes (e.g., specific data recovery scenarios); issues caused by third-party outages; force majeure; or situations where client-side policies or constraints prevent remediation.
• Multi-day Work: For multi-day projects, billing occurs daily for work performed, with summaries provided.

6. Acceptable Use

You agree not to use the Services for illegal activities and not to request actions that would violate laws, third-party terms, or ethical security practices.

7. Confidentiality & Data Security

We treat client information as confidential and use it solely to deliver the Services. We implement reasonable administrative, technical, and physical safeguards. No method is 100% secure; you are responsible for your systems' ongoing security posture.

8. Third-Party Services

The Services may involve third-party platforms or providers (e.g., cloud vendors, payment processors like Stripe). Your use of third-party services is subject to their terms. We are not responsible for third-party outages or changes.

9. No Life-Critical or Emergency Services

We do not provide life-critical or emergency services. For emergencies or safety-critical incidents, contact the appropriate authorities.

10. Limitation of Liability and Comprehensive Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRERATECH LLC, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, AND AFFILIATES (COLLECTIVELY, “PRERATECH”) SHALL NOT BE LIABLE FOR ANY DAMAGES OR LOSSES WHATSOEVER, WHETHER DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE, INCLUDING WITHOUT LIMITATION:

• Loss, corruption, theft, or alteration of data, software, configurations, logs, or settings;
• Failure, malfunction, degradation, or damage to any hardware, peripherals, components, cables, storage devices, networking equipment, power systems, or any other physical items, whether owned by you or supplied by a third party, including while being installed, removed, transported, configured, or otherwise handled during the engagement;
• Downtime, loss of productivity, business interruption, missed service levels, loss of contracts, revenue, profits, market share, opportunity, or goodwill;
• Losses caused by or related to third-party services, vendors, manufacturers, or platforms (including but not limited to cloud providers, ISPs, software vendors, operating systems, security tools, identity providers, or payment processors);
• Any damages resulting from following, implementing, or acting upon our advice, documentation, recommendations, runbooks, or work product;
• Security incidents, exploits, vulnerabilities, misconfigurations, or abuse occurring before, during, or after our engagement, whether or not related to our work.

ALL SERVICES ARE PERFORMED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTY OR GUARANTEE OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY PRERATECH OR ITS REPRESENTATIVES CREATES A WARRANTY.

ALL WORK—REMOTE OR ON-SITE—IS PERFORMED AT THE CLIENT’S SOLE RISK. YOU ACKNOWLEDGE AND AGREE THAT YOU ALONE ARE RESPONSIBLE FOR:

• Maintaining complete, tested backups of all systems and data prior to any work that could affect production or critical environments;
• Physically safeguarding and protecting hardware, peripherals, and components before, during, and after service;
• Validating, testing, and verifying any change, configuration, patch, or repair prior to production deployment;
• Ensuring ongoing compliance with your internal policies, regulatory requirements, and third-party contractual obligations.

WITHOUT LIMITING THE FOREGOING, IN ALL CASES PRERATECH’S TOTAL CUMULATIVE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE FEES ACTUALLY PAID BY YOU TO PRERATECH FOR THE SPECIFIC SERVICE ENGAGEMENT GIVING RISE TO THE CLAIM. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. THESE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND EVEN IF PRERATECH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

BY USING THE SERVICES, YOU EXPRESSLY RELEASE AND HOLD PRERATECH HARMLESS FROM ANY AND ALL RESPONSIBILITY OR LIABILITY OF ANY KIND, INCLUDING FOR HARDWARE, SOFTWARE, DATA, THIRD-PARTY SERVICES, AND ANY RESULTING LOSSES OR DAMAGES.

11. Indemnification

You agree to defend, indemnify, and hold harmless Preratech LLC from and against claims arising out of (a) your misuse of the Services, (b) your violation of these Terms, or (c) your violation of any third-party rights or applicable laws, except to the extent caused by our willful misconduct.

12. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New Jersey, excluding its conflict of law rules. The parties will first attempt in good faith to resolve disputes informally. If unresolved, the parties consent to the exclusive jurisdiction and venue of state or federal courts located in New Jersey.

13. Changes to These Terms

We may modify these Terms from time to time. We will post changes on this page and update the “Last Updated” date. Your continued use of the Services after changes become effective constitutes acceptance.

14. Miscellaneous

• Independent Contractor: We act as an independent contractor; no partnership, joint venture, or employment relationship is created.
• Assignment: You may not assign these Terms without our prior written consent.
• Severability: If any provision is held invalid, the remaining provisions will remain in effect.
• Entire Agreement: These Terms, together with any signed statement of work or estimate we provide and you approve, constitute the entire agreement regarding the Services.

15. Contact Us

If you have questions about these Terms, contact us:

• Email: hello@preratech.com
• Phone: (833) 202-7889
• Postal: Preratech LLC, United States