Serving SMBs Nationwide

Enterprise IT Support,
SMB Friendly Pricing

From cloud infrastructure to cybersecurity, get expert technical support from senior engineers — with transparent pricing and a results-based guarantee.

Free Consultation View Services
We Deliver Results, or You Don't Pay*
Trusted By Businesses Like Yours
Microsoft Partner
AWS Expertise
SOC 2 Ready
PCI Compliant
50+
States Covered
24/7
Support Available
$25/hr
Starting Rate
100%
Satisfaction Focus
Our Services

Complete IT Solutions for Your Business

Enterprise-grade technical expertise delivered with the personal attention your business deserves.

Cloud Infrastructure

  • AWS, Azure & GCP Architecture
  • Cloud Migration & Deployment
  • Performance Optimization
  • Disaster Recovery Planning
  • Security & Compliance

Cybersecurity

  • Incident Response & Recovery
  • Ransomware Remediation
  • Penetration Testing
  • Security Policy Development
  • Data Encryption Solutions

Network & Infrastructure

  • Firewall & VPN Configuration
  • Server Diagnostics & Repair
  • Network Performance Analysis
  • Enterprise Wi-Fi Deployment
  • VoIP & Communications

Managed Business IT

  • Outsourced CIO/CTO Services
  • Proactive IT Monitoring
  • Microsoft 365 & Google Admin
  • Vendor & License Management
  • Employee On/Offboarding

Custom Development

  • Full-Stack Web & Mobile Apps
  • Backend APIs & Cloud Functions
  • App Store Publishing
  • Legacy Modernization
  • Ongoing Maintenance & SLAs

Help Desk Support

  • Desktop & Laptop Troubleshooting
  • Printer & Peripheral Setup
  • Email Configuration
  • Password & Account Recovery
  • End-User Training

Payments & POS

  • Stripe, Square, Clover Setup
  • POS System Integration
  • Recurring Billing Workflows
  • PCI-DSS Best Practices
  • Mobile Payment Solutions

Data & Applications

  • Database Performance Tuning
  • Application Failure Analysis
  • Data Recovery Operations
  • API Integration Support
  • Patch Management

IT Strategy

  • Technology Roadmapping
  • IT Budget Optimization
  • Digital Transformation
  • Compliance (SOC 2, HIPAA)
  • Process Automation
Why Preratech

Built for Business Success

We combine deep expertise with transparency and accountability.

Results Guarantee

We deliver on every agreed requirement, or you don't pay the professional fee. That's our promise.

Senior Engineers

Certified professionals with enterprise experience. No juniors learning on your dime.

Rapid Response

Priority handling for urgent issues. Clear timelines communicated before we begin.

Transparent Pricing

No hidden fees. You approve all costs before work begins. Itemized invoices always.

Nationwide Coverage

Remote support across all 50 states. On-site dispatch available to major metros with pre-approved travel. We match the right engineer to your needs, wherever you are.

All 50 States Remote Support On-Site Available Flexible Hours
Pricing

Simple, Transparent Rates

Know exactly what you're paying before we start. No surprises, ever.

Free Consultation

Discuss your needs at no charge

Hourly Rate

From $25/hr

Per engineer, varies by complexity

On-Site Fee

$50

Per in-person appointment

Payment

Cash or card. Due at completion.

Complete Rate Details

Everything you need to know about our pricing structure

Professional Fee: Starting at $25/hour — exact rate shared during consultation. 1-hour minimum, then 30-minute increments. Rates vary by complexity and location.
On-Site Visit Fee: $50 per in-person appointment.
Parts & Third-Party Services: Billed at cost plus fees. Approved before purchase.
Travel Expenses: Estimate provided at booking. Not under price guarantee. May vary based on traffic, transport mode, or address changes.
Fees: Service 5.5%, Convenience 15% (travel/procurement), Card 3.5%. Tax where required.
Cancellation: $150 if cancelled within 2 hours of appointment.

No work begins until you've reviewed and approved all costs. We require explicit approval before proceeding.

How It Works

Simple 3-Step Process

Designed for clarity and efficiency to minimize disruption.

1

Contact Us

Reach out via phone or email. Describe your issue and preferred support type (remote/on-site).

2

Analysis & Approval

We diagnose the issue, provide scope and estimate, and get your explicit approval before starting.

3

Resolution & Report

We implement the solution and provide a clear report of actions taken with recommendations.

Our Promise

Results-Based Guarantee

We stand behind our work with clear, fair terms.

"We Deliver, or It's Free" Conditions

  • Applies to Professional Fee only. Hardware, software, licenses, and third-party services not covered.
  • Pre-approved expenses (travel, accommodation) are client responsibility regardless of outcome.
  • Does not apply where outcomes are uncertain: certain data recovery, third-party outages, force majeure, client restrictions.
  • For remote support, payment info collected upfront via Stripe. Charged only the approved amount after completion.
  • Multi-day projects billed daily with daily summaries provided.
  • Weekend, after-hours, or emergency rates disclosed and approved in advance.
FAQ

Common Questions

We offer priority handling for urgent incidents. Response times depend on engineer availability, but we communicate realistic timelines before engagement. For critical issues, we aim to begin diagnosis within hours.
No. We offer on-demand support with no long-term commitments. Pay only for what you need, when you need it. We also offer retainer arrangements for businesses wanting dedicated ongoing support.
If we cannot deliver on the agreed requirements, you don't pay the professional fee. We'll be upfront during consultation if we believe a task has uncertain outcomes.
We provide detailed breakdowns during consultation. You'll see hourly rates, estimated hours, and any additional costs before approving. We never proceed without your explicit approval.
Preratech LLC is an Authorized Microsoft Partner. We're not endorsed by or affiliated with any other third party unless explicitly stated. All recommendations are based on what's best for your business.

Ready to Solve Your IT Challenges?

Connect with our expert engineers for a free consultation. We're here to help your business thrive.

Security Notice: Official contact only from hello@preratech.com or +1 (833) 202-7889. We never ask for passwords or OTP codes.

(833) 202-7889 Email Us