Privacy Policy

Last Updated: August 6, 2025

This Privacy Policy describes how Preratech LLC ("we," "us," or "our") collects, uses, and discloses information from our business clients ("Clients," "you") and their representatives in connection with our professional IT support service, "IT Expert On Demand" (the "Service"), and our website and landing pages, including itguynextdoor.com (the "Site").

1. Information We Collect

We collect information necessary to establish and maintain a business relationship and to provide our Services.

Information You Provide to Us

• Business Contact Information: Company name, name of representative, job title, email address, phone number.
• Business Information: Operational locations for on-site support, IT environment details necessary to scope work.
• Payment Information: We use Stripe to process payments. We do not store full payment card numbers on our servers.
• Service Request Details: Descriptions of technical issues, logs or screenshots you choose to share, and access you explicitly grant for remediation.

Information We Collect Automatically

• Cookies & Usage Data: When you visit our Site, we (and our service providers) may collect IP address, browser type, pages viewed, time on page, and referrer information via cookies or similar technologies to operate and improve the Site and measure advertising performance.
• Support Session Data: With your explicit consent during support, we may access system, network, or application information solely to diagnose and resolve issues.

2. How We Use Your Information

• Provide and Manage Services: Schedule engagements, diagnose issues, complete work, and communicate with authorized contacts.
• Billing & Administration: Send estimates, invoices, receipts, and service reports; manage accounts and support requests.
• Improve & Secure Our Services: Analyze Site performance and maintain the security of our systems.
• Legal & Compliance: Comply with laws, enforce agreements, and prevent fraud or misuse.

3. Cookies, Advertising, and Analytics

We may use cookies and similar technologies for functionality, analytics, and advertising measurement.

• Google Ads (gtag): We use Google Ads conversion tracking (ID: AW-17090801439) to measure the effectiveness of our advertising. We have enabled IP anonymization in our tag configuration.
• Your Choices: You can control cookies via your browser settings. To manage Google advertising settings, visit adssettings.google.com. You can also opt out of certain third-party cookies at optout.aboutads.info.

4. How We Share Your Information

We do not sell personal information. We share data only as described below:

• Service Providers: Vendors under contract who process data for us (e.g., Stripe for payments; hosting and infrastructure providers). They must protect your information and may not use it for their own purposes.
• Legal & Safety: When required by law or to protect our rights, clients, or others.
• Business Transfers: As part of a merger, acquisition, or asset sale, subject to continued protection of the data.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information we handle. No method of transmission or storage is 100% secure; we work to continually improve our practices.

6. Data Retention

We retain information for as long as necessary to provide Services, fulfill legitimate business purposes, and comply with legal obligations. We may retain limited records (e.g., invoices, service logs) as required by law or for dispute resolution.

7. Your U.S. Privacy Rights & Choices

Our Services are for U.S. businesses. Regardless of whether specific state privacy laws apply to us, we honor the following controls for client representatives:

• Access: Request access to personal information we maintain about you.
• Deletion: Request deletion, subject to legal/contractual obligations.
• Correction: Request correction of inaccurate information.
• Opt-Out of Marketing Emails: You can opt out of non-essential marketing communications by using the unsubscribe link or contacting us.

To exercise these rights, contact us using the details in the Contact Us section. We will not discriminate for exercising these rights.

8. Children's Privacy

Our Site and Services are intended for a professional business audience and are not directed to individuals under 18. We do not knowingly collect personal information from children.

9. International Transfers

Our Services are operated in the United States. If you access the Site from outside the U.S., you understand that your information may be processed in the U.S., where laws may differ from those in your jurisdiction.

10. Misrepresentation & Anti-Phishing Commitments

• We will not misrepresent our identity, affiliations, or the nature of our Services.
• We will never ask for your passwords or one-time passcodes (OTP) by phone, email, or chat.
• Only trust communications from hello@preratech.com or +1 (833) 202-7889, and verify links before clicking.

11. Do Not Track

Some browsers send “Do Not Track” signals. Because there is no industry consensus on how to respond, we do not currently respond to these signals. We will revise this Policy if standards emerge.

12. Changes to This Privacy Policy

We may update this Policy periodically. We will post updates here and revise the “Last Updated” date. If changes materially affect your rights, we will provide additional notice where appropriate.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@preratech.com
• Phone: (833) 202-7889
• Postal: Preratech LLC, United States