An Authorized Microsoft Partner

Technical Support for Small & Medium Businesses

Behind every great business is tech that just works — we make that happen.

Remote and On-site support available nationwide

Schedule a Consultation
We Resolve Your Issue, or You Don't Pay!* - See full pricing details below

Core Service Areas

Note: If you don’t find what you’re looking for under our services, just give us a call — we’ll most likely be able to help with your issue. We provide comprehensive IT and technology support, including setup, troubleshooting, upgrades, repairs, and replacements.

Cloud Infrastructure Support

  • AWS, Azure & GCP Architecture Issues
  • Cloud Migration & Deployment Failures
  • Virtual Machine (VM) Performance Tuning
  • Cloud Security & Compliance Audits
  • Disaster Recovery Plan Implementation
  • Serverless Function Troubleshooting

Advanced Cybersecurity

  • Incident Response & Breach Analysis
  • Ransomware Remediation & Recovery
  • Vulnerability Assessment & Penetration Testing
  • Advanced Threat Protection Setup
  • Security Policy & Framework Development
  • Data Encryption & Loss Prevention

Network & Infrastructure

  • Corporate Firewall & VPN Configuration
  • Server Hardware Diagnostics & Repair
  • Network Latency & Bottleneck Analysis
  • Enterprise Wi-Fi Deployment & Security
  • Data Center & Server Room Support
  • VoIP & Unified Communications Issues

Managed Business IT

  • Outsourced CIO/CTO Services
  • Managed IT & Proactive Monitoring
  • IT Infrastructure Project Management
  • Employee IT Onboarding/Offboarding
  • Microsoft 365 / Google Workspace Admin
  • Vendor & License Management

IT Strategy & Consulting

  • Technology Roadmap Development
  • IT Budgeting & Cost Optimization
  • Digital Transformation Advisory
  • IT Governance & Compliance (e.g., SOC 2)
  • Vendor Selection & Management
  • Business Process Automation

Data & Application Support

  • Database Performance & Query Tuning
  • Business Application Failure Analysis
  • Data Integrity & Recovery Operations
  • API Integration & Troubleshooting
  • Legacy System Support & Modernization
  • Software Deployment & Patch Management

Payments, POS & Hardware

  • Payment Gateway Setup & Troubleshooting (e.g., Stripe, Square, Clover)*
  • POS App Integration (Web, Mobile, React Native, iOS/Android)
  • Recurring Billing, Invoicing & Subscription Workflows
  • PCI-DSS Best Practices Advisory & Basic Compliance Hardening
  • POS Thermal Receipt Printers Setup (LAN/USB/Wi-Fi)

Custom Software, Mobile Apps & Maintenance

  • Full-Stack Web & Mobile Development (React, React Native, iOS/Android)
  • Backend & APIs (AWS Lambda/API Gateway, Node/Python, RDS/DynamoDB)
  • App Store & Play Store Readiness, Publishing & Policy Guidance
  • Ongoing Maintenance: Upgrades, Bug Fixes, SLAs & Roadmap Support
  • Legacy Modernization & System Integrations (ERP, CRM, 3rd-party APIs)

Nationwide On-Site & Remote Support

We provide remote assistance to clients in all U.S. states. On-site dispatch is available in most major metropolitan areas and select regions; timing depends on engineer availability and your approval of travel logistics and costs.

Your Strategic IT Partner

Results-Based Guarantee

Our "Resolve it or you don't pay" policy is clearly defined and excludes items outside our control (see terms below).

Senior-Level Engineers

Seasoned engineers with experience in corporate and mission-critical environments. Certifications, including Microsoft-related competencies, are listed upon request.

Nationwide Reach

Remote and on-site options tailored to your urgency and location, with full transparency on scheduling and fees.

Rapid Incident Response

We prioritize urgent incidents and communicate realistic timelines before engagement approval.

Transparent & Professional Billing

We believe in clear, upfront engagement terms with no hidden fees. You'll approve all costs before we begin any work.

FREE Initial Consultation

Discuss your issue with our experts at no charge.

Competitive Project Rates

Starting at Just $45/Hour per Engineer. We provide a written estimate for your approval.

On-Site Service Fee

A standard fee applies, plus pre-approved travel expenses for on-site engagements.

Flexible Billing

Corporate invoicing and card payments via Stripe. Invoices clearly itemize Professional Fee and expenses.

*Our "We Resolve It, or You Don't Pay" Conditions

  • A minimum base rate of $15/hour per engineer applies to all engagements for time and resource allocation. To ensure we provide qualified, experienced engineers only, we enforce this minimum hourly rate. The full, agreed-upon hourly service rate is charged only upon successful resolution of the approved scope. The base rate is not contingent on resolution and is non-refundable.
  • All pre-approved expenses for on-site engagements, including travel, accommodation, food, and transport, are the responsibility of the client and are not covered under the resolution guarantee.
  • The guarantee applies to Professional Fee only. Costs for hardware, software, licenses, or third-party services are not covered.
  • The guarantee does not apply where outcomes are inherently uncertain (e.g., certain data recovery, third-party platform outages, force majeure, or when client-side restrictions prevent remediation).
  • A cancellation fee applies if an on-site visit is cancelled after an engineer is dispatched or if access cannot be provided at the scheduled time.
  • For remote support, payment information may be collected upfront via our secure payment partner, Stripe. We charge only the amount you approve after service completion, except for the base rate and any pre-approved expenses.
  • For multi-day projects, billing occurs daily for work performed, with daily summaries provided.
  • Weekend, after-hours, or emergency rates may apply. All fees will be disclosed and approved in advance.
Please review and approve prices and any potential additional fees before scheduling. We will not proceed without your explicit consent.

Transparent Rates & Fees (No Surprises)

All prices shown here are what we actually charge. If a job requires anything different, we’ll tell you and get your approval before we start.

  • Professional Fee: Starting at Just $45/hour — The exact price will be shared during the initial FREE phone or email consultation.
    Hourly rates vary based on the job, location and number of hours. There is a one-hour minimum, after which billing is done in 30-minute increments.
  • On-Site Visit Fee: $50 per in-person appointment.
  • Free Consultation: A quick phone/email estimate to scope the job. No work is performed during the free consult.
  • Parts/Third-Party Services: Billed at cost + listed fees and taxes. We’ll show you the price before purchase and get your approval; no unlisted markups.
  • Travel Expenses: A rough estimate is provided at the time of booking the appointment.
    Travel Expenses are not covered under the price guarantee and must be paid regardless of the results. The actual price may vary based on factors such as traffic conditions, mode of transport, additional distance or incorrect address details.
  • Payment: Due at completion. We accept cash or card.
  • Taxes & Mandatory Fees: Sales tax where required. Service fee: 5.5% (on Professional Fee), convenience fee: 15% (on travel & procurement), and payment gateway fee: 3.5% (on card payments).
  • Guarantee (“We Fix It or You Don’t Pay” – Professional Fee Only): If we cannot resolve the reproducible issue within the booked scope, you only pay $15/hr for Professional Fee.
  • Excludes: hardware failures/parts, liquid/impact damage, third-party/ISP/vendor outages, data recovery, intermittent/non-reproducible problems, declined recommendations, or work that is training/optimization/consultation. On-site/parts/third-party costs are not covered by the guarantee.
  • Cancellation fee: $150 if canceled within 120 minutes of the appointment start time or after we send the “on our way” message.

Our Engagement Process

Our process is designed for clarity, speed, and efficiency to minimize business disruption and resolve issues effectively.

1. Initiate Contact

Contact us to initiate a service request. Let us know if you require remote or on-site support. Availability is subject to scheduling and location.

2. Root-Cause Analysis

Our senior engineers perform a thorough analysis to identify the core of the problem. We provide scope, effort estimates, and obtain your approval before work begins.

3. Implement & Report

We implement a solution and provide a clear report of actions taken, outcomes, and any follow-up recommendations.

Transparency & Affiliation Disclosures

Transparency & Affiliation Disclosures

  • Legal entity: On-Demand Technical Support is a service offered by Preratech LLC (USA).
  • No misleading affiliations: Preratech LLC is an Authorized Microsoft Partner for eligible Microsoft products and services. We are not endorsed by or officially affiliated with any third party unless explicitly stated in writing.
  • Service scope: Remote support available across the U.S. On-site support is subject to engineer availability, scheduling, and your pre-approval of travel costs.
  • Upfront approval: Work begins only after you approve scope, estimated costs, and applicable fees. There are no hidden charges.
  • No life-critical services: We do not provide emergency or life-critical services. For emergencies, contact appropriate authorities.
  • Authentic contact: We will only contact you from hello@preratech.com or +1 (833) 202-7889. We never ask for your passwords or OTP codes over phone, email, or chat.

Resolve Your Critical IT Challenge

Engage our expert engineers to restore your systems and protect your operations. Contact us now for an immediate consultation.

Security Notice: For remote support, you will only receive session details from our official email: hello@preratech.com or calls/texts from +1 (833) 202-7889. We will never ask for your passwords or OTP codes. Verify the sender before clicking any link.

Call for Immediate Support Email to Schedule Support