Your business.
Your ambition.
Our IT expertise.

1) Overview and Acceptance

These Terms of Service govern your access to and use of Preratech LLC’s website, communications, consultations, technical planning, IT support, software development, cloud implementation, automation, and related services. By contacting us, submitting a request, scheduling with us, or using our services, you agree to these Terms.

2) Scope of Services

• We provide business IT support, custom software development, cloud architecture, automation, technical consulting, website support, integrations, security planning, and related technology services.
• We may provide onsite support where available, technical consulting, project-based implementation, or a delivery model based on your needs and location.
• We do not provide legal, tax, insurance, medical, or regulatory advice. Compliance-related guidance is technical and operational unless separately stated in writing.
• We are not a manufacturer warranty provider or official repair center for third-party brands unless expressly stated in a written agreement.

3) Consultation, Estimates, and Project Scope

• The scope of an initial consultation will be confirmed before it begins.
• Any estimate, timeline, or recommendation is based on the information available at the time and may change if scope, risks, systems, integrations, or requirements change.
• Custom software, cloud, compliance, security, or high-scale work may require written scope, milestones, acceptance criteria, and payment terms before work begins.
• Additional work outside the approved scope may require separate approval and additional fees.

4) Your Responsibilities

• You must have proper authority to grant access to systems, premises, devices, accounts, data, and third-party services involved in the work.
• You are responsible for maintaining backups, software licenses, vendor contracts, user permissions, internal approvals, data accuracy, and regulatory obligations.
• You agree not to provide passwords, OTPs, PHI, card numbers, confidential credentials, or highly sensitive secrets through public forms or insecure channels.
• You agree to provide accurate information, timely cooperation, safe work conditions, and necessary approvals.

5) Security, Compliance, and HIPAA

• We may help design and implement secure or HIPAA-compliant technology solutions where applicable.
• HIPAA compliance and other regulatory compliance require more than software alone and may involve policies, training, vendor agreements, BAAs, documentation, risk analysis, access controls, audit logs, encryption, backups, monitoring, and operational discipline.
• Unless a separate written agreement states otherwise, our public website form is not intended for PHI or highly sensitive information.
• You are responsible for obtaining legal or compliance advice from qualified professionals when needed.

6) Fees, Payment, and Cancellations

• Fees are based on the agreed service, project scope, timeline, location, urgency, complexity, and required tools or vendors.
• Payment terms may vary by project and may include deposits, milestone payments, hourly billing, fixed-scope arrangements, support retainers, or completion-based billing.
• Card payments may be handled through payment partners. Processing fees, taxes, service fees, or other mandatory charges may apply where permitted by law.
• Cancellations, missed appointments, late changes, or delayed access may result in fees where disclosed or agreed.
• Completed services, labor, diagnostics, consulting, planning, software work, configuration, and implementation fees are subject to the agreed project terms and the results-based guarantee described below. Nothing in this section overrides an express written guarantee or rights that cannot be excluded by law.

7) Third-Party Products and Services

• We may recommend or configure third-party tools, platforms, cloud services, payment processors, communication services, analytics tools, or software vendors.
• Third-party services are governed by their own terms, billing, uptime, security, privacy, and support policies.
• We are not responsible for third-party outages, policy changes, billing changes, limitations, data loss, or security incidents outside our control.

8) Intellectual Property and Deliverables

• Ownership of custom deliverables, source code, documentation, designs, configurations, or related work should be defined in the project agreement or written scope.
• Unless otherwise agreed in writing, we may reuse general knowledge, methods, templates, non-client-specific components, and development practices across projects.
• You are responsible for ensuring that content, trademarks, data, images, and materials you provide are lawful and authorized for use.

9) Disclaimers of Warranties

Except for our express results-based guarantee and any written project commitments, services are provided “as is” and “as available” to the fullest extent permitted by law. We disclaim warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free performance, specific business outcomes, or guaranteed compliance outcomes.

10) Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, exemplary, punitive, or similar damages, including lost profits, lost revenue, lost data, downtime, business interruption, loss of goodwill, security incidents, compliance failures, or third-party service issues. Our total liability shall not exceed the amount paid for the specific service giving rise to the claim, unless applicable law requires otherwise.

11) Indemnification

You agree to indemnify and hold us harmless from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of services, breach of these Terms, unauthorized access you provide, unlawful content or data you provide, violation of third-party rights, or failure to comply with applicable laws or regulations.

12) Governing Law and Disputes

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Venue and dispute procedures may be further defined in a separate written agreement.

13) Changes

We may update these Terms from time to time by posting the revised version on this page with a new effective date.

Results-based guarantee and approved work

Our results-based guarantee applies only to the professional fee for the agreed requirements. Hardware, software, licenses, third-party services, and pre-approved travel or accommodation are excluded. Uncertain outcomes, including certain data recovery, third-party outages, force majeure, and client-imposed restrictions, are excluded as disclosed before engagement. Remote payment details may be collected through Stripe; only the approved amount is charged after completion. Multi-day projects may be billed daily with daily summaries. Any after-hours or emergency arrangements require advance approval.

A website request is an inquiry, not a confirmed appointment or authorization to access your systems. We confirm availability and the scope of work before an engagement begins. A separately signed service agreement takes precedence if its terms conflict with this page. Nothing here limits any non-waivable consumer rights.

14) Contact

Questions about these Terms? Email hello@preratech.com or call (833) 202-7889.

1) Scope

This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with our website, communications, consultations, business IT services, software development, cloud work, and related services.

2) Information We Collect

• Information you provide: Name, email, phone, company name, business location or ZIP code, company size, industry, service category, urgency, preferred contact time, and the project details you submit. Additional details may be collected if needed for an approved engagement.
• Business requirement details: Information about systems, tools, workflows, users, integrations, timeline and technical needs that you choose to share.
• Usage data: Browser type, device type, pages viewed, timestamps, IP-derived general location, referring pages, and log data.
• Cookies and tracking: This page uses a Google tag for Google Ads measurement, Cloudflare Turnstile for spam prevention on the production form, and browser local storage to remember cookie choices. The page also loads fonts from Google Fonts. These providers may receive technical information such as IP address, browser details, page URL, and request timestamps.

How request submission works

When direct online submission is enabled, form details are sent over HTTPS to our business-request service hosted on AWS. The service saves the request in DynamoDB and may notify our team through Amazon SES when email notifications are enabled. Cloudflare Turnstile verifies the submission before it is saved. The request service does not retain the bot-check token, raw IP address, or browser user agent in the request record. We do not store the text you type in this form in browser local storage.

The form submits requests directly to our request service. It confirms receipt only after the service confirms the request was saved. If submission or security verification fails, your entered details remain on the page so you can retry.

Optional analytics and advertising storage are denied by default. Google Consent Mode may still send limited, cookieless measurement signals when permission is denied. The public request form does not ask for payment details and does not enroll you in marketing messages.

3) Sensitive Information

Do not submit passwords, OTPs, payment card numbers, PHI, confidential credentials, trade secrets, or highly sensitive information through the public form. If your project requires sensitive intake, we can discuss a more secure process.

4) How We Use Information

• To respond to requests, provide consultations, estimate scope, schedule services, deliver projects, provide support, and communicate with you.
• To improve our website, services, security, analytics, lead tracking, and customer experience.
• To process payments, send invoices, maintain records, and comply with legal obligations.
• To prevent spam, abuse, fraud, unauthorized access, and security incidents.

5) Sharing of Information

• With service providers who help us operate our website, hosting, communications, analytics, payments, security, cloud infrastructure, or customer support.
• With vendors or subcontractors when needed to deliver approved services, subject to appropriate confidentiality expectations or agreements where applicable.
• For legal reasons, including compliance with law, enforcement of agreements, protection of rights, safety, security, or property.
• We do not sell your submitted contact or request information. Advertising technologies may involve disclosures that some privacy laws define as sharing for targeted advertising; you can reject optional advertising cookies using Cookie preferences.

6) Retention

We retain information as long as reasonably necessary to provide services, manage business records, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. We may delete or anonymize information when no longer needed.

7) Security

We use reasonable technical and organizational safeguards. However, no method of transmission or storage is completely secure. You are responsible for maintaining strong internal access controls, passwords, backups, vendor permissions, and security practices for your systems.

8) Your Choices

• You may request updates or deletion of certain contact information by emailing us.
• Use Cookie preferences in the footer to accept, reject, or change optional analytics and advertising choices. Essential security and service functionality remain available. Your choices are stored in this browser; you may need to make them again on another device or after clearing browser storage.
• You can opt out of certain advertising measurement through browser, device, or advertising platform settings.

Privacy requests and applicable rights

Depending on where you live and whether the relevant law applies, you may have rights to access, correct, delete, or receive a copy of personal information, or to opt out of certain uses or disclosures. Email hello@preratech.com to make a request or ask about a response. We may need to verify your identity or authority, and certain business records may be retained where required or permitted by law. We do not require passwords, payment-card details, or one-time codes to make a privacy request.

9) Children’s Privacy

Our services are intended for businesses and are not directed to children under 18.

10) International Visitors

If you access our site from outside the United States, you understand your information may be processed in the United States and other locations with different data protection laws.

11) Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new effective date.

12) Contact

Questions about privacy? Email hello@preratech.com or call (833) 202-7889.